Online seminars on customer service — accessible from anywhere in Ontario
+1 613 485 0630 [email protected]
Lombaterun
Customer Service Seminars

Privacy Policy

Last Updated: November 1, 2024

1. Introduction

Lombaterun ("we," "us," or "our") operates the website at lombaterun.biz and provides online seminar and educational services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. Please read this policy carefully. By accessing or using our services, you acknowledge that you have read and understood this policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Account registration data: name, email address, password, and profile details
  • Payment information: billing address and payment card details processed through our secure payment processors
  • Contact form submissions: name, email, phone number, and message content
  • Seminar participation data: responses, discussion contributions, and feedback submitted during sessions
  • Communications: emails, support requests, and correspondence you send to us

2.2 Information Collected Automatically

  • Log data: IP address, browser type and version, pages visited, time and date of visits, and referring URLs
  • Device information: operating system, device identifiers, and screen resolution
  • Usage data: features accessed, session duration, clicks, and navigation paths
  • Cookies and tracking technologies: session cookies, persistent cookies, and similar technologies as described in Section 7

2.3 Information from Third Parties

  • Authentication providers if you choose to sign in using a third-party account
  • Payment processors regarding transaction status and verification
  • Analytics partners providing aggregated audience and usage data

3. How We Use Your Information

We use the information we collect for the following purposes:
  • Service delivery: to register your account, process enrolments, grant access to seminar materials, and facilitate participation
  • Payments: to process transactions, issue receipts, and manage billing
  • Communication: to respond to inquiries, send service-related notices, and provide customer support
  • Personalisation: to tailor content recommendations and improve your learning experience
  • Service improvement: to analyse usage patterns, diagnose technical issues, and develop new features
  • Marketing: to send promotional communications about seminars and events, where you have given consent or where permitted by applicable law
  • Security: to detect, investigate, and prevent fraudulent or unauthorised activity
  • Legal obligations: to comply with applicable laws and respond to lawful requests from authorities

4. Legal Bases for Processing

We process your personal information on the following legal grounds:
  • Contract performance: processing necessary to deliver the services you have requested or enrolled in
  • Legitimate interests: improving our services, ensuring security, and communicating relevant updates
  • Consent: marketing communications and non-essential cookies, where you have explicitly opted in
  • Legal obligation: processing required to comply with applicable legal or regulatory requirements

5. Sharing Your Information

We do not sell your personal information. We may share your data with:
  • Service providers: third-party vendors who assist with hosting, payment processing, email delivery, analytics, and customer support, bound by confidentiality obligations
  • Business transfers: in connection with a merger, acquisition, or sale of assets, in which case we will notify you before your information becomes subject to a different privacy policy
  • Legal requirements: when disclosure is required by law, court order, or to protect the rights, safety, or property of Lombaterun, our users, or the public
  • With your consent: for any purpose you have specifically authorised

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including maintaining your account, complying with legal obligations, resolving disputes, and enforcing our agreements. When data is no longer required, we securely delete or anonymise it. You may request deletion of your account and associated data at any time by contacting us at [email protected].

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

  • Essential cookies: required for the website to function, including session management and authentication
  • Analytics cookies: help us understand how visitors interact with the site so we can improve performance and content
  • Preference cookies: remember your settings and choices to provide a more personalised experience
  • Marketing cookies: used to deliver relevant promotional content, set only with your consent

7.2 Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our services. Where consent is required, we will ask for it before setting non-essential cookies.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These measures include encrypted data transmission, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:
  • Access: request a copy of the personal information we hold about you
  • Correction: request that we correct inaccurate or incomplete data
  • Deletion: request that we delete your personal information, subject to legal obligations
  • Restriction: request that we limit how we use your data in certain circumstances
  • Portability: receive your data in a structured, commonly used, machine-readable format
  • Objection: object to processing based on legitimate interests or for direct marketing purposes
  • Withdrawal of consent: withdraw previously given consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it. If you believe a child has provided us with personal information, please contact us at [email protected].

11. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website. Your continued use of our services after any changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
  • Company: Lombaterun
  • Email: [email protected]
  • Phone: +1 613 485 0630
  • Address: 22 St Anne St, St.-Charles, ON P0M 2W0, Canada
  • Website: lombaterun.biz